Total Quality Management Experiences of Automotive Graduates of Northwest Samar State University in the Industry
Keywords:
Quality Management, Experiences, Automotive Graduates, IndustryAbstract
The study aimed to determine the total quality management industry experiences of automotive graduates of Northwest Samar State University Philippines. This study made use of descriptive research design. On the level of performance of the respondents between TQM industry experiences an level of performance was strongly significant at the 0.01 level. On the significant relationship between TQM experiences in industry and their level of performance. There is a significant relationship between TQM industry experiences and level of performance. The automotive graduates are predominantly 36 years old, graduated in 2005, earned automotive course, 10 years in service in the industry. The assessment on TQM industry experiences encountered by the respondents are satisfactory particularly on customer focus, leadership, people involvement, factual approach to decision making, and mutually beneficial supplier relations. The relationship between TQM industry experiences and level of performance was strongly significant. Conduct training for employees focused on enhancing their competence and management skills to develop their duties and professional development. Automotive industry should strictly maintain and observe the total quality management to further strengthen employees’ commitment to serve and remain serving the people as their clients.
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